Privacy Policy
SIV Games
Last Updated: October 18, 2026
1. Introduction
Welcome to SIV Games.
SIV Games is the video game development and publishing division of Solutions Interactives Virtuelles (SIV), a company based in Tunisia.
We respect the privacy of our players, website visitors, and users of our services. This Privacy Policy explains how we collect, use, process, store, protect, and manage personal information.
It also explains whether player information is saved, where it is stored, how long it is retained, and how users can request access to or deletion of their personal information.
This Privacy Policy applies to all video games, mobile applications, websites, and connected services developed, published, or operated by SIV Games, including products distributed through Steam, Epic Games Store, mobile application stores, and other digital platforms.
Our official gaming website is https://siv.games/.
Our corporate website is https://siv.tn/.
By using our games and services, you acknowledge the information described in this Privacy Policy.
2. Information We Collect
The information we collect or process depends on the game, platform, and features being used.
2.1 Game Progress and Preferences
Our games may save gameplay information, including game progress, completed objectives, achievements, unlocked content, character customization, inventory, player preferences, settings, and other information required for gameplay.
This information is generally stored locally on the player’s device or synchronized through supported cloud storage services.
2.2 Platform Account Information
When players use our games through platforms such as Steam or Epic Games, our games may access limited platform account information necessary to provide supported functionality.
This information may include player identifiers, display names, authentication status, achievements, leaderboard scores, and multiplayer session information.
We do not request or collect players’ Steam or Epic Games account passwords.
2.3 Online Multiplayer Information
Games supporting multiplayer functionality may process player identifiers, display names, lobby information, connection details, and gameplay information necessary to establish and maintain multiplayer sessions.
Depending on the networking technology, certain technical connection information may be exchanged between participating players and the services providing the multiplayer infrastructure.
2.4 Website Information
When visiting our website, certain technical information may be collected automatically, including IP addresses, browser types, operating systems, device information, and website access information.
When contacting us or using website features, users may voluntarily provide their names, email addresses, and other information necessary to process their requests.
2.5 Connected Services
Some of our games offer optional integrations with external services such as Twitch.
When a player chooses to connect an external account, the game may process account identifiers, authorization information, and interaction data necessary to provide the requested functionality.
We do not request passwords for these external accounts.
3. Player Information Storage
Certain player information is saved to provide game functionality, maintain progress, and support connected services.
The storage location and duration depend on the type of information and the features enabled.
3.1 Local Device Storage
Game progress, preferences, settings, customization choices, and other gameplay information may be saved directly on the player’s computer or mobile device.
This information is stored through the game’s local save system and may remain available between gameplay sessions.
Local game files are not automatically transferred to SIV Games solely because they are saved on the player’s device.
Players can manage locally stored information using available game features or their device’s file management tools.
3.2 Cloud Storage
Some games support cloud synchronization through services such as Steam Cloud or other supported platform features.
When enabled, selected game files may be synchronized with storage infrastructure provided by the relevant platform.
Cloud synchronization allows players to access supported saved data across compatible devices.
Storage and deletion of information managed through these services are also subject to the relevant platform’s policies and available account controls.
3.3 Platform Services Storage
Achievements, leaderboards, player authentication, multiplayer information, and other online functionality may require information to be processed or retained by the relevant gaming platform.
Some information may also be temporarily cached or stored on the player’s device to support active sessions and connected features.
SIV Games does not require players to create a separate SIV Games account solely to use Steam or Epic Games authentication.
3.4 SIV Games Website and Support Storage
Information voluntarily submitted through our website, contact forms, account registration features, or support communications may be stored in website databases, hosting infrastructure, business email systems, or related administrative systems.
This information is used to provide requested services, respond to communications, resolve technical issues, maintain operational records, and comply with applicable legal requirements.
Access to stored information is restricted according to operational needs and applicable security controls.
3.5 Temporary Session Information
Certain information is processed temporarily during active gameplay, authentication, or multiplayer sessions.
This may include session identifiers, authentication information, connection details, and information required to communicate with supported services.
Information required only for an active session is generally no longer needed after the session ends.
Some information may remain stored when necessary for an enabled feature, an authorized account connection, troubleshooting, security, or another legitimate operational purpose.
4. Gaming Platform Accounts and Services
SIV Games distributes games through digital platforms, including Steam and Epic Games Store.
Depending on the game, we may use platform services to provide authentication, achievements, leaderboards, cloud saves, online multiplayer, and other connected functionality.
4.1 Account Information
When players use our games through a supported platform, our games may process account information such as a platform user identifier, display name, authentication status, and information required for the game’s enabled features.
We use this information to identify authenticated players, provide supported functionality, manage multiplayer interactions, and maintain relevant game services.
We do not request or collect platform account passwords.
4.2 Steam Services
Games distributed through Steam may use Steamworks features, including player authentication, achievements, leaderboards, multiplayer networking, and Steam Cloud.
Depending on the game and the enabled features, information such as Steam user identifiers, display names, achievements, gameplay statistics, and lobby information may be processed.
Where Steam Cloud is enabled, supported game files may be synchronized through Steam’s cloud infrastructure.
4.3 Epic Games Services
Games using Epic Account Services or Epic Online Services may process limited account information authorized through the relevant authentication and consent mechanisms.
This information may include player identifiers, display names, authentication status, and other account information required for enabled online features.
We process Epic account information only for legitimate game functionality and purposes consistent with the permissions granted by the player.
We do not request Epic Games account passwords or use Epic account information for unrelated marketing activities.
4.4 Storage and Protection of Platform Information
Platform account information may be processed temporarily during gameplay or retained where necessary for a supported feature.
Depending on the feature, relevant information may be stored locally on the player’s device, within the infrastructure of the connected platform, or within systems used to operate a particular online service.
Information stored in systems under SIV’s control is subject to the access restrictions and security measures described in this policy.
Information managed independently by a platform is subject to that platform’s own privacy practices.
4.5 Retention and Deletion of Platform Information
Platform account information is processed only for as long as necessary to provide the relevant functionality or satisfy applicable legal and operational requirements.
Information used exclusively for active authentication or multiplayer sessions generally does not need to remain available after those sessions end.
Information retained for persistent features, such as achievements, leaderboards, cloud saves, or authorized account connections, may remain available while those features are active or until the information is deleted in accordance with the applicable storage and retention rules.
Players may request access to or deletion of personal information retained under SIV’s control by contacting contact@siv.tn.
We process applicable requests involving Epic Account Services information in accordance with our obligations to Epic Games and applicable law, including requests for deletion communicated by Epic Games.
Information controlled independently by a platform may require the player to use that platform’s privacy or account management tools.
4.6 Platform Privacy Policies
For further information about the independent privacy practices of supported gaming platforms, users may consult their official privacy policies.
Steam Privacy Policy
https://store.steampowered.com/privacy_agreement/
Epic Games Privacy Policy
https://www.epicgames.com/site/privacypolicy
5. How We Use Information
We process information for purposes reasonably necessary to operate our games, websites, and related services.
These purposes include providing gameplay functionality, saving progress and preferences, authenticating platform accounts, enabling multiplayer sessions, managing achievements and leaderboards, and maintaining connected services.
We may also process information to respond to customer support requests, investigate technical problems, maintain system security, detect misuse, improve game stability, and comply with applicable laws.
Where required by applicable privacy laws, processing is based on an appropriate legal basis, which may include performance of a contract, legitimate interests, consent, or compliance with legal obligations.
Where processing requires consent, users may withdraw that consent through the relevant controls or by contacting us, subject to applicable legal requirements.
6. Online Multiplayer and Public Information
Some of our games allow players to participate in online multiplayer sessions, public lobbies, private sessions, and leaderboards.
During these activities, certain information may be visible to other players.
This may include display names, character appearances, player avatars, gameplay status, leaderboard positions, achievements, and other information intended to be public within the relevant game feature.
Online networking services may process technical connection information necessary to establish and maintain multiplayer sessions.
Certain multiplayer technologies may involve direct communication between participating devices.
Players should avoid sharing sensitive personal information through public game interactions, chat services, or other publicly accessible features.
7. Optional Integrations With External Services
Some games may include optional integrations with Twitch or other external services.
These integrations are activated when the player chooses to connect or authorize the relevant account.
Depending on the integration, the game may process account identifiers, authorization tokens, channel information, messages, commands, or other interaction data required for the enabled functionality.
Authorization information may be maintained for the duration necessary to support the connected feature, according to the integration’s configuration and authentication process.
Players may revoke an external service’s permissions through the relevant account settings or available disconnection features.
Revoking authorization prevents further access through the revoked permission, although information previously processed or retained may remain subject to applicable deletion and retention requirements.
External services maintain their own privacy policies governing information processed through their platforms.
8. Mobile Applications and Additional Services
Some SIV Games products are available on mobile platforms and may use services provided by operating systems, application stores, analytics providers, advertising networks, or diagnostic tools.
Depending on the application and enabled functionality, these services may process device identifiers, application usage information, crash reports, performance information, and advertising related information.
Such processing is subject to the permissions, privacy controls, and policies applicable to the relevant service.
Where permission or consent is legally required, the relevant functionality must operate in accordance with those requirements.
Users may manage supported permissions and privacy preferences through their device or application settings.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, maintain user sessions, improve security, and understand website performance.
Some cookies are necessary for the website to operate correctly.
Other cookies or tracking technologies may be used for analytics or additional website features where enabled and permitted by applicable law.
Users can manage or disable cookies through their browser settings and any consent controls made available on the website.
Disabling certain cookies may affect website functionality or prevent some features from working correctly.
10. Information Sharing
We may share or make available limited information to third party services when necessary to provide our games and related functionality.
These services may include gaming platforms, multiplayer infrastructure providers, cloud storage services, website hosting providers, email and support services, Twitch, analytics providers, and other technologies integrated into specific products.
The information involved depends on the feature being used and the services necessary to operate it.
We do not disclose personal information to unrelated third parties without a legitimate purpose or applicable legal basis.
Information may also be disclosed when required by law, a valid legal process, or a lawful request from an authorized public authority.
Third party providers may independently process information under their own privacy policies and applicable legal obligations.
11. Data Security
We take reasonable technical and organizational measures to protect information processed or stored through systems under our control.
These measures may include restricted administrative access, authentication controls, access permissions, secure network connections, system maintenance, and safeguards appropriate to the information being processed.
Our websites and connected services use the security mechanisms supported by the relevant infrastructure, including encrypted connections where implemented.
Information stored locally on a player’s device is also subject to the security settings and access controls of that device.
Information stored through external gaming platforms or service providers is protected according to the security practices applicable to their systems.
Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.
We encourage players to protect their devices, maintain appropriate account security, and avoid sharing authentication credentials.
12. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention depends on the type of information and where it is stored.
12.1 Local Game Data
Local game saves, settings, preferences, and other gameplay information generally remain on the player’s device until the player deletes them or the relevant software removes them.
Uninstalling a game does not necessarily delete all locally stored save files.
12.2 Cloud Game Data
Information synchronized through cloud storage services remains subject to the storage settings, retention practices, and deletion mechanisms of the relevant platform.
12.3 Authentication and Multiplayer Data
Information used only for an active authentication or multiplayer session is generally needed for the duration of that session.
Information required for persistent account connections or connected functionality may remain available until the authorization expires, the connection is revoked, or continued retention is no longer necessary.
12.4 Achievements and Leaderboards
Achievement and leaderboard information may remain stored through the platform or service supporting those features.
Retention depends on the relevant service, account settings, and functionality.
12.5 Website and Support Information
Information submitted through website forms, accounts, or support communications may be retained while necessary to provide the requested service, complete the relevant communication, maintain appropriate operational records, or comply with applicable legal obligations.
12.6 Technical Logs and Backups
Technical information and system logs may be retained for troubleshooting, security, and service maintenance.
Backups may temporarily contain information that has been deleted from active systems until those backups expire or are replaced through normal retention procedures.
When information is no longer required, we delete or anonymize it where appropriate and technically feasible, subject to applicable legal requirements.
13. User Privacy Rights and Data Deletion
We respect users’ rights concerning their personal information.
Depending on applicable law, users may have the right to request access to their personal information, correction of inaccurate information, deletion of information, restriction of certain processing, or withdrawal of consent.
Users may also have additional rights under the privacy laws applicable to their location.
13.1 How to Request Access or Deletion
Users wishing to request access to, correction of, or deletion of information held by SIV Games or Solutions Interactives Virtuelles may contact us at:
Requests should identify the relevant game or service and provide sufficient information to locate the associated records.
We may request limited additional information when reasonably necessary to verify the identity of the person making the request and prevent unauthorized access or deletion.
We will review and process verified requests within the timeframes required by applicable law.
Where deletion is required and no legitimate legal basis for continued retention applies, information under our control will be deleted or anonymized.
13.2 Local Game Data Deletion
Players can remove locally stored game information through available in game options or their device’s file management tools.
Because locally stored game information may exist only on the player’s device, SIV Games may not be able to remotely access or delete those files.
13.3 Gaming Platform Information
Information retained by Steam, Epic Games, or other independent platforms may need to be managed through their respective account settings, privacy controls, or support services.
Players may contact SIV regarding information processed or retained under our control in connection with those platforms.
13.4 Epic Account Data Deletion
Players may request deletion of Epic Account Services information held by SIV Games by contacting contact@siv.tn.
We also handle applicable deletion requests communicated by Epic Games in accordance with our obligations and applicable legal requirements.
Revocation of account authorization may limit or disable features that depend on the connected Epic account.
13.5 External Service Connections
Players who connect Twitch or other external services may revoke permissions through the relevant platform’s account settings.
Any personal information independently retained by those